Global Poker - Getting Started
The Definitive Guide
This is a complete guide to Getting Started at Global Poker in 2020.
In this guide you’ll learn:
- How to create your account
- How to manage your account
- How to verify your account
- How to purchase
- How to redeem
Global Poker Key Steps
How Do I Create A Global Poker Account
Creating a Global Poker account is easy. There are a number of ways to register:
- Via Facebook
- Via Google
- With Your email address
After clicking the “Register” button on the website you'll be directed to the registration page.
How to register using my Facebook sign in
Registering via Facebook is fast and easy:
- On the registration page, click the “Sign up with Facebook” button.
- A new pop up window will open and will ask for your Facebook email and password.
- Once you successfully log in to Facebook, click on the “Continue as [Your Name]“ button to proceed to the Global Poker platform.
- Enter your preferred Screen Name (at least five characters) and Country. Read the Terms and Conditions, tick the boxes if you agree with the accompanying statements and click the “Play Poker Now” button.
- You have successfully created a Global Poker account and may join tables and play Poker!
How to register using my Google sign in
You can register using Google Authenticator:
- On the registration page, click the “Sign-Up with Google” button.
- Fill out the form with the requested information. You do not need to register your email address or create a new password for Global Poker as you use your Google pre-existing credentials.
- It is important that you become acquainted with the Global Poker Terms and Conditions before accepting them. Tick the boxes if you agree with the accompanying statements and then click the "Register and Play now" button.
- Once you have verified your email address you will be able to join tables and play Poker!
How can I register if I don't want to use my Facebook or Google account
You can still create a Global Poker account even without your Facebook or Google account. You just have to choose the manual registration process. Here is how:
- On the registration page, enter your email and set up a safe password (at least 8 characters) and then click “Next”.
- Enter a Screen Name (at least 5 characters) and a Country. It is important that you get acquainted with the terms and conditions before accepting them. Once done, tick the box and hit the "Register and Play now" button.
- Once you have verified your email you will be able to join tables and play Poker!
Purchasing On Global Poker
How to Purchase Gold Coins
It’s always free to play on Global Poker, no purchase is necessary. However, anytime you run low on Gold Coins you can easily purchase more in the Store. There are plenty of packages available to suit every pocket, and there are some great deals too.
To purchase a package, go to the Store (you’ll see it top right corner of the window) and select the package that best suits your needs.
If you would like more information about Global Poker Gold Coins, click here. And if you need any help, get in touch with our Customer Support Team.
Purchase Limits
If you don’t verify your Global Poker account, the amount of purchases you can make will be limited. This limit deters fraudulent behavior on our website. The purchase limit for a non-verified account is $3,000 over a 30-day period, while for a verified account it is $12,000 over a 30-day period.
One of the benefits of verifying your account is that purchase limits are much higher, so if you’d like to make larger purchases (more than mentioned above) and you haven’t verified your account, simply follow these steps. You’ll have your account verified in no time!
For accounts that have been verified, not only are the purchase limits higher, the redemption process is quicker too.
Payment Options
You can make purchases quickly and easily in the Store, with a variety of cards and methods. We accept:
- Visa
- Mastercard
- American Express debit and/or credit cards.
You may also use the online wallet, Skrill, which will allow you to make purchases and receive redemptions in a matter of moments.
We are continuously adding to our payment options, so look out for updates within the Store.
If you have any comments or suggestions about payment options, let us know here.
Purchase Delays
Sometimes things take longer than we’d like. Who doesn’t know that annoying feeling when faced with the spinning beachball, or when your phone suddenly bricks for no apparent reason? It’s the same when making a purchase. Normally it’s a simple, quick and easy process and the Gold Coins you purchased are reflected in your account immediately.
However, sometimes it can take longer than this and we appreciate it’s frustrating. If after 24 hours your purchase hasn’t been reflected in your account, please let us know and we will investigate. Send us an e-mail, please just include the date, time and receipt number of the purchase and your username so we can quickly locate your account and the purchase information.
Transaction History
You can view your transaction history for the last six months within your account. Click the “Menu” button in the upper-left corner of the screen and choose “Transaction History”.
Within the game, the system doesn’t retain information beyond the last six months, so if you’d like to know and view your transaction history beyond that timeframe, please contact our friendly Customer Support Team who will be happy to help you with your enquiry.
Verify & Manage Your Global Poker Account
Account Verification
Verifying your Global Poker account will allow you to get even more out of your Global Poker experience. Once verified you will have access to an enhanced array of features, including a greater selection of Gold Coin packages to choose from as well as being on your way to redeeming real prizes!
Account verification is also important as it confirms that Global Poker participants are genuine players who are on our website to enjoy a fun game of poker - just like you. This helps to ensure that we maintain a positive, safe community of players, so you can enjoy the fun, social and rewarding poker experience you’ve come to expect from us and that we’re proud to provide.
How to Verify your Account
Verification is a quick and easy two step process. It Involves confirming your identity using your Photo ID and providing proof of your current address.
- Verifying your identity – this requires you to upload a copy of your Photo ID and a selfie directly from your account. Just follow the on-screen instructions in the “Account” section in the Menu window (top left corner of the Global Poker website) or in the “Redeem Prize” section in theStore window (top right corner of the Global Poker website)
- Proof of Address - please send one of the accepted documents listed below as an email attachment to [email protected]
Name & Address Match
Ensure your name and address given during your verification signup match the info verified with ID / bank. So, it will save you a lot of time and effort if you update your bank and personal details to match your documents before you try and verify.
Photo ID
You can use any of the following forms of Photo ID:
- Driver’s License
- Passport
- Government-issued ID
Proof of Address
Documents accepted as Proof of Address are:
- Current Driver’s License
- Current Government-issued ID
- Bank statement*
- Utility bill* (gas, water, electricity, phone, waste disposal)
- Government-issued letter*
* Note:
- Any bank statement, utility bill or government-issued letter document must be dated within the last 6 months.
Notes on Submitting Documents
Some tips to remember when submitting your documents for verification:
- The document should be entirely visible, including all four corners, and must show your Name and Address and its Date of Issue.
- Documents must not be modified or tampered with in any way
- Do not write on, draw or make any alterations to your documents
- Maximum file size for any single attachment is 5MB
Tips For Taking Photos
- Make sure all photos are in focus.
- Avoid using the flash setting on your camera, this can make some areas too bright and unreadable.
- Preview the photos before you send them. Make sure you can clearly read all the information.
- Make sure you do not have any filters set on your camera.
How Long Before My Account is Verified
We process verification requests as quickly as possible in the order we receive them. Once you’ve provided us with all documents required, we will begin processing them and will send you a notification of your account status once the process is complete.
Benefits of Verifying Your Account
There are two main benefits to verifying your account:
- Increased Purchase Limits:
The amount of Gold Coins that can be purchased using a new account that has not been verified is limited. Once you verify your account, you’ll instantly be upgraded to our full suite of purchase packages, allowing you to purchase the Gold Coin package that you want, when you want.
- The Opportunity to Win Real Prizes:
If you’ve played on our Sweeps Coins tables, you may know how great it feels to play online social poker with the added thrill of having the opportunity to win real prizes. In order to redeem any Sweeps Coins that you win and before we can transfer any cash prizes to your nominated bank account, we need to be able to prove that your nominated bank account is yours and that you are you (we’d hate to give your winnings to someone else!). Verifying your account is the first step in that quick and easy process. For more information about our virtual currency, Gold Coins, and our promotional free Sweeps Coins click here.
Redemptions On Global Poker
Redemption Options
Redeem your Sweeps Coins winnings easily and quickly within the Store. You can redeem in the following ways: to your bank account; to your Skrill account; or as a gift card using Prizeout.
In the top right corner of the window you’ll see the Store button. Within the Store, click on the “Redeem Prize” tab.
If you have not yet verified your account, you’ll need to do so before you can submit a redemption request. It’s a simple process; just follow the steps here.
Once your account has been verified, you can submit a redemption request. On the Redeem Prize tab you will see the options available to you.
If you choose the “Prizeout a Gift Card” option, you’ll be directed to this screen, from where you can make your selection and follow the prompts to redeem a gift card through Prizeout.
If you choose the “Cash Prize Redemptions” option, what you see will depend on whether you have a Skrill account . If you do not have a Skrill account, we have a number of other redemptions options available.
If you require assistance, please email our Customer Support Team who will be happy to help.
Redemption Request Timeframe
They say a watched pot never boils. It can feel that way when you’re waiting for your redemption request to be processed. Once you’ve successfully submitted a redemption request, we aim to have processed it within 48 hours. Then, once we have processed your request, it heads off to your bank. From that point it is difficult for us to predict how long it will take, because each bank has different processing times. It may take up to 5 business days for the funds to reach your account, excluding public holidays and weekends. You may wish to contact your bank about their processing times.
If it has already been more than 5 business days and your winnings are still not in your account, please contact our Customer Support Team and we will investigate. When you email us, please include the date of your redemption request and your username so we can quickly locate your account and investigate your concerns.
Getting Started on Global Poker > Redemption Requests > How to Reverse a Redemption Request
We all change our mind from time to time, so if you’ve submitted a redemption request but then change your mind, you may be able to cancel it by following these steps:
- Log in to your Global Poker account.
- Click the “Buy Gold Coins” button.
- Select the “History" tab to see the “Cancel” button.
- Cancel your redemption request.
Once you have completed these steps, your Global Poker account balance should reflect the amount prior to the redemption request being made.
If you change your mind more than a couple of days after making the redemption request, it is possible that we have already processed your request. If you require assistance, please email our Customer Support Team.
Bank Account Verification
If you are redeeming your Sweeps Coins prizes into a bank account, you need to verify your bank information.
* Note:
Ensure you update your bank and personal details to match your documents before you try and verify.
Document accepted for bank account verification:
- Bank statement*
* Note:
- Statement must be dated within the last 6 months.
- Statement must clearly show your name, address, bank account number and date
- The copy of your bank statement can serve as the verification document for both your bank account and address.
Our Customer Support Team will guide you throughout the process if you need any help. Once your details are verified, it’s a simple process to redeem your Sweeps Coins prizes!
To obtain assistance you may submit a request (choose “Account Verification” from the Ticket Category drop-down menu).
If you have already verified your account, it’s a shorter process - you just need to verify your banking information. If you haven’t yet verified your account, click here and follow the instructions.
Notes on Submitting Documents
Some tips to remember when submitting your documents for address and bank account verification:
- The document should be entirely visible, including all four corners, and must show your Name and Address and its Date of Issue.
- Documents must not be modified or tampered with in any way.
- Do not write on, draw or make any alterations to your documents.
- Maximum file size for any single attachment is 5MB.
Tips For Taking Photos
Update Your Account
If you require assistance with updating any account information, please raise a ticket with our Customer Support Team and they will be happy to help you - click here
Please note that in order to update your personal information you may be required to submit copies of your valid photo ID and/or proof of address.
