GP MERCH PROCESS GOES UNDER THE KNIFE!
We have a new way for you to request the items you win participating in games and promotions at Global Poker. Our old way was … well … old. And a bit wrinkly. It was time for a facelift.
The Global Poker merchandise site will be launching officially soon, and will help avoid the issues there may have been in the past.
“How will it work?” we hear you whisper*, like a secret whisperer.
Here’s how it breaks down.
- Qualifying players will receive an email from a dedicated GP merch email (email@example.com, add it to your contacts so all GP merch emails sail effortlessly into your inbox).
- In the email, there will be a link to the merch site, as well as a code for your items.
- Follow the link to the site and enter the code.
- If it’s your first time, you’ll be asked to create an account. This will allow you to specify the address to which you’d like your items sent (and you can add a bunch more addresses, so you can easily manage where your items will be sent), and you can check your merch request history too.
- Once you’ve created your account, your items will already be waiting for you.
- Select your size and color preferences where appropriate, follow the steps and submit your request. Unfortunately, if your size/color preference is not available, you will need to select an alternative size/color.
- Once you submit your request, you’ll receive an automated email confirming your request.
- Our warehouse and distribution partner will receive your request, and begin processing it.
- Once your items ship, you’ll receive another automated email with your parcel’s tracking information.
(Look out, some stuff in bold, it must be important.)
We aim to send out your items within 3–5 business days. If one of your items is a trophy, this can take up to an additional 10 days, because we need to make your name plate.
Codes are specific to the event, and are one-time use only. Codes have an expiry date (which varies depending on when the event is held), so don’t dilly dally when you get your code.
GLOBAL POKER MERCHANDISE FAQs
If you have questions, or get stuck along the way, you can send us an email.
WHY ARE YOU USING A DIFFERENT DOMAIN FOR MERCHANDISE?
You’ll notice we’re using a different domain — globalpoker.gifts, not globalpoker.com. This is to keep the operation of the merch site separate from the platform. Neat and tidy. Like a sailor’s haircut.
I HAVE AN ISSUE WITH MY GLOBAL POKER MERCHANDISE ACCOUNT.
The easiest thing to do is to send us an email. Give us as much information as you can about what the problem is, so we can investigate and find a solution as quickly as we can.
I HAVE AN ISSUE WITH MY GLOBAL POKER ACCOUNT.
The Global Poker merchandise site deals only with Global Poker merchandise; for anything relating to your regular GP account, please contact Global Poker Customer Support. They’ll take care of you. You’ll see the Support section at the top of this page.
I WANT SOME GLOBAL POKER MERCHANDISE!
It’s understandable. It’s awesome. If you really want some Global Poker merch, get involved! There are many games happening every week! You can read all about them on our Promotions page. And from time to time, we have giveaways on our social channels, so check them out, like and subscribe and all that good stuff. (Our social links are easy to find; they’re at the bottom of our pages.)
WHY CAN’T I PURCHASE GLOBAL POKER MERCHANDISE?
The Global Poker merchandise site is used exclusively to make it easier for qualifying players to receive the items they won in the games they played. We don’t sell our merch ever. It’s just not what we do.
I HAVE A QUESTION WHICH ISN’T COVERED HERE.
That’s great. Tell us about it. If you have any other questions about the merch site or merchandise, get in touch with us. Let us know what’s up, and we’ll get things sorted for you. And if you’ve got feedback for us about the merch site, feel free to share it with us, by (like we said above, and we’re about to repeat ourselves) sending us an email to firstname.lastname@example.org.
* Here’s a tip, don’t say ‘whisper’ too many times or you’ll start thinking, “whisper’s a weird word.” And you’d be right. We found out the hard way. It’s called “semantic satiation," apparently.