Date of last Update: 8th May 2019
These Terms and Conditions apply to you, and are binding on you, if you Participate.
Whether or not you agree with the provisions of these Terms and Conditions, if you use the Service, including, but not limited to, initiating or making a purchase of Gold Coins through the Service or submitting your details to us, you are bound by these Terms and Conditions in any event.
ONLY PLAYERS IN THE 50 STATES OF THE UNITED STATES OF AMERICA (EXCLUDING OUTLYING TERRITORIES) AND CANADA (EXCLUDING QUEBEC) ARE ELIGIBLE TO REDEEM PRIZES. SUBJECT TO THESE TERMS AND CONDITIONS, PLAYERS IN OTHER JURISDICTIONS MAY PLAY THE GAMES BUT ARE NOT ABLE TO REDEEM PRIZES. YOU CAN REQUEST REDEMPTION OF ANY PRIZES BY SELECTING THE “CASHIER” AND THEN THE “CASH OUT” BUTTON ON THE PLATFORM. PRIZES SHALL BE PAID TO THE FINANCIAL ACCOUNT OR ONLINE WALLET FROM WHICH YOU PURCHASED GOLD COINS, AND IF THIS IS NOT TECHNICALLY POSSIBLE, THEN TO A NOMINATED BANK ACCOUNT.
Content means text, graphics, user interfaces, visual interfaces, photographs, trade marks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platforms.
Customer Account means an account held by a Registered Customer.
Fraudulent Conduct means any of the conduct described in clause 9.1.
Customer Funds means the aggregate value of funds held by VGW Group to the credit of Registered Customers including, without limitation: a) cleared funds paid by Registered Customers to purchase Gold Coins; b) Prizes which the Registered Customer has chosen to leave unredeemed or for which VGW Group has yet to account to the Registered Customer; and c) any crystallised, but as yet, unpaid loyalty scheme or other bonuses.
Game means any one or more Gold Coin Game(s) or Sweepstakes Game(s) available on the Platforms. We reserve the right to add and remove Games from the Platforms at our sole discretion.
Gold Coin means the virtual social gaming currency which enables you to play the Gold Coin Games. Gold Coins have no monetary value and cannot under any circumstance be redeemed for cash prizes.
Gold Coin Game means any game played with Gold Coin currency. We may give you Gold Coins free of charge when you sign up to a Platform and thereafter at regular intervals when you log into a Platform. You may win more Gold Coins when you play the Gold Coin Games and you may purchase more Gold Coins on the Platforms. Gold Coin Games are social games and you cannot win cash prizes when you play Gold Coin Games.
Inactive Account means a Customer Account which has not recorded any log in or log out for a period exceeding 12 consecutive months.
MGA means the Malta Gaming Authority.
Participate means any of the conduct described in clause 3, including playing any Games or using our Website in any manner whatsoever.
Payment Administration Agent means any related body corporate, affiliate, or third party we appoint to act as our agent, including but not limited to VGW Holdings Limited, VGW Corporation Pty Ltd, VGW Malta Holding Limited, VGW Administration Malta Limited, VGW Sports Limited, VGW Holdings US Inc, VGW US Inc and VGW Luckyland Inc.
Platform means a URL or mobile application belonging to, or licensed to, VGW Group.
Player or you means any person who Participates.
Prizes means prizes won playing Sweepstakes Games with $weeps Cash™ which are redeemable for cash in accordance with the Sweeps Rules.
Registered Customer means a person who has successfully registered an account with us in the manner described in clause 4 and the account is considered ‘open’.
Service means the availability and provision of the Games and the Website that enable you to Participate.
$weeps Cash™ means Sweepstakes Prize/Promotion Cash subject to the Sweeps Rules. We may give you $weeps Cash™ free of charge when you sign up to a Platform, as a bonus when you purchase Gold Coins or via each of our free alternative methods of entry as set out in the $weeps Rules. You may win more $weeps Cash™ when you play Sweepstakes Games. YOU CANNOT PURCHASE $WEEPS CASH™.
Sweeps Rules means the Sweeps Rules available on the Platforms.
Sweepstakes Game means any game played with $weeps Cash™.
Terms and Conditions means these terms and conditions, as amended from time to time.
Third Party Websites means a third party website not controlled by us.
VGW GP means VGW GP Limited (company registration number C78260) a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at 5-7 Matilda Court, Giuseppe Cali Street, Ta’ Xbiex, XBX 1423 Malta.
VGW Group, we, us or our means VGW RMG Malta, VGW Malta and VGW GP.
VGW Malta means VGW Malta Limited (company registration number C74706) a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at 5-7 Matilda Court, Giuseppe Cali Street, Ta’ Xbiex, XBX 1423 Malta.
VGW RMG Malta means VGW RMG Malta Limited (company registration number C76814) a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at 5-7 Matilda Court, Giuseppe Cali Street, Ta’ Xbiex, XBX 1423 Malta.
Website means the website located at https://www.globalpoker.com, any other related sites operated by us and all subdomains, subpages and successor sites thereof.
2. Licensing and the protection of funds
2.1. The online social game known as “Global Poker” is owned and operated by VGW GP (“Global Poker Business”). All payments are processed by VGW GP. The sweepstakes promotions and Prizes offered by the Global Poker Business are operated by VGW RMG Malta. VGW RMG Malta is licensed and regulated in Malta by the MGA to operate the Sweepstakes Games with the Licence MGA/B2C/188/2010 dated 14 August 2017.
2.2. The customer ‘Gaming Contract’ is held with VGW RMG Malta and is entered into upon the successful registration of an account in relation to the Website. All transactions between you and VGW RMG Malta take place in Malta.
2.3. Funds equal to the aggregate value of Prizes which Registered Customers have chosen to leave unredeemed are held by VGW RMG Malta in accounts separate from its business account. This means that steps have been taken to protect such funds, but that in the event of insolvency there is no absolute guarantee that any Prizes which you have not yet redeemed will be paid to you.
3. Your participation
3.1. You hereby declare and warrant that:
(a) you are over 18 years of age (or over 21 years of age in Estonia) or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platforms;
(b) YOU WILL NOT PURCHASE GOLD COINS IF YOU RESIDE IN, OR ACCESS THE PLATFORM FROM, THE STATE OF WASHINGTON IN THE UNITED STATES OF AMERICA;
(c) you participate in the Games strictly in your personal capacity for recreational and entertainment purposes only;
(d) you participate in the Games on your own behalf and not on the behalf of any other person;
(e) all information that you provide to us during the term of validity of these Terms and Conditions is true, complete and correct, and you will immediately notify us of any change to such information;
(f) money that you use to purchase Gold Coins is not tainted with any illegality and, in particular, does not originate from any illegal activity or source, or from ill-gotten means;
(g) you will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behaviour;
(h) in relation to the purchase of Gold Coins, you must only use a valid payment method (or credit card, where applicable) which lawfully belongs to you; and
(i) you will not intentionally lose your chips on purpose to benefit another player’s chip stack, often referred to as ‘chip dumping’.
3.2. GOLD COIN PURCHASES MADE FROM WITHIN THE STATE OF WASHINGTON IN THE UNITED STATES OF AMERICA WILL BE VOIDED AND REFUNDED, MINUS AN ADMINISTRATIVE FEE OF 10% OF THE TOTAL PURCHASES MADE BY THE PLAYER, IN ADDITION TO ANY CHARGES THAT MAY BE LEVIED BY THE BANK OR FINANCIAL INSTITUTION MANAGING THE AFOREMENTIONED REVERSAL.
3.3. It is a Player’s responsibility to ensure that their Participation is lawful in their jurisdiction. Any person who is knowingly in breach of this clause 3, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating through a third party or on behalf of a third party located in a jurisdiction where it is unlawful to Participate, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution.
3.4. Employees and former employees (less than 3 years since cessation of employment) of VGW Group, any of their respective affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 3 months of the year) are not eligible to Participate.
3.5. By accepting these Terms and Conditions you agree that your Participation is at your sole option, discretion and risk. You will have no claims whatsoever against VGW Group or any of its partners, or respective directors, officers or employees in relation to any losses you incur.
4. Your Customer Account
4.1. You are allowed to have only one Customer Account on each Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be cancelled or suspended and the consequences described in clause 18.3 may be enforced.
4.2. You must notify us immediately if you notice that you have more than one registered Customer Account on any one Platform.
4.3. You are required to keep your registration details up to date at all times. If you change your address, email, phone number or any other contact or personal information contact [email protected] in order to update your details. The name that you provide to us at registration must be identical to that listed on your government issued identification.
4.4. As part of the registration process, you will have to choose a password to login into the Platform, unless you login to your Customer Account using the Facebook® login facility in which case your Facebook® password will apply. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.
4.5. You are not allowed to transfer Gold Coins or $weeps Cash™ between Customer Accounts, or from your Customer Account to other players, or to receive Gold Coins or $weeps Cash™ from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts.
Inactive Customer Accounts
4.6. We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account.
4.7. If no transaction has been recorded on your Customer Account for 30 consecutive months, we will remit the balance of the redeemed value of the Prizes in your Customer Account to you or, if you cannot be satisfactorily located, to the MGA.
Closing of Customer Accounts
4.8. If you wish to close your Customer Account you may do so at any time by selecting the “Contact Us” link on the Platform and submitting a request to close your Customer Account. The effective closure of the Customer Account will correspond with the termination of the Terms and Conditions.
4.9. If the reason behind the closure of your Customer Account is related to concerns about possible responsible gaming issues you must indicate this in your request to close your Customer Account. Our time-out and exclusion procedures are summarised at clause 8.4of these Terms and Conditions and are set out in detail in our Responsible Social Gaming Policy.
4.10. You will be able to open your Customer Account again by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, which shall abide by strict customer protection guidelines.
Discretion to Refuse or Close Accounts
4.11. We reserve the right to refuse or close a Customer Account in our sole discretion but any contractual obligations already made by us will be honoured accordingly.
5.1. Games offered on the Platforms may have their own rules which are available on each Platform. It is your responsibility to read the rules of a Game before playing. You must familiarise yourself with the applicable terms of play and read the relevant rules before playing any Game.
Gold Coin Purchases
5.2. If you use a credit/debit card, online wallet and/or a financial/bank account to purchase Gold Coins, the account/cardholder’s name MUST be the same as the name you used when registering your Customer Account. Should the name you registered on your Customer Account and the name that appears on your credit/debit card, online wallet and/or financial/bank account differ in any way, your Customer Account will be immediately suspended. Should your Customer Account be suspended, we recommend that you contact [email protected] for details regarding our verification process.
5.3. We reserve the right to request documents and information to verify the ownership of the credit/debit card, online wallet and/or a financial/bank account from which you make Gold Coin purchases.
5.4. You agree that we and/or our Payment Administration Agents and payments facilitators may store your payment information (e.g. card number or token) to process your future purchases. By accepting these Terms and Conditions, you authorize VGW GP and/or our Payment Administration Agents and payments facilitators to store your payment credentials in compliance with applicable payment processing regulations.
5.5. VGW GP begins processing a payment for the purchase of Gold Coins when you click on the "SELECT" button.
Gold Coin and $weeps Cash™ Balance
5.6. You may participate in any Game only if you have sufficient Gold Coins or $weeps Cash™ (as applicable) in your Customer Account for such Participation. We will not extend you any credit whatsoever for the purchase of Gold Coins or otherwise.
5.7. From time to time, we may assign minimum or maximum Gold Coin purchases as specified and offered on the Platforms.
5.8. Once a Gold Coin purchase has been made, the funds will be drawn from your financial/bank account, online wallet or credit/debit card as soon as practicable.
5.9. The purchase of Gold Coins is the purchase of a product that allows you to Participate in Gold Coin Games and is not the deposit of funds which can be withdrawn. Funds used to purchase Gold Coins will not, and cannot, be refunded to you. Gold Coins do not have any real money value.
5.10. Gold Coins or $weeps Cash™ that have been submitted for play and accepted cannot be changed, withdrawn or cancelled and the Gold Coins or $weeps Cash™ (whichever applicable) will be drawn from your Gold Coin or $weeps Cash™ balance instantly.
5.11. If you are found to have one or more of your purchases returned and/or reversed or charged back, your account will be suspended. If this occurs, any purchases and winnings will be deemed void and requests to redeem $weeps Cash™ for Prizes will not be allowed.
5.12. In accordance with the Sweeps Rules:
(a) unless we require otherwise in accordance with clause 5.12(b), any $weeps Cash™ allocated to you is only required to be played once before it is eligible to become a Prize; and
(b) we may, in our sole discretion, require that any $weeps Cash™ allocated to you must be played a greater number of times (not exceeding 20) in any combination of Sweepstakes Games before it is able to be redeemed as a Prize.
5.13. We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.
5.14. In the event of a discrepancy between the result showing on a Game or Platform and the VGW Group server software, the result showing on the VGW Group server software will be the official and governing result.
6.1. All promotions, including Sweepstakes Games, contests, special offers and bonuses are subject to these Terms and Conditions, the Sweeps Rules and to additional terms that may be published at the time of the promotion.
6.2. In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.
6.3. VGW Group reserves the right to withdraw or modify such promotions without prior notice to you.
6.4. If, in the reasonable opinion of VGW Group, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.
6.5. Without limiting clause 10.4, you confirm that you grant VGW Group an irrevocable, perpetual, worldwide, non-exclusive, royalty-free licence to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.
7. Redemption of prizes
7.1. Subject to these Terms and Conditions:
(a) Prizes shall be paid to the financial account or online wallet from which you purchased Gold Coins; or
(b) if this is not technically possible, then to an alternative bank account you nominate.
7.2. We reserve the right to require the use of the same payment method for redemption of Prizes as was used to purchase Gold Coins, or a specific payment method at our own discretion.
7.3. You agree that we are entitled to conduct any identification, credit and other verification checks that we may reasonably require and/or are that required of us under applicable laws and regulations or by relevant regulatory authorities.
7.4. Until all required verification checks are completed to our satisfaction:
(a) any request you have made for redemption of Prizes will remain pending; and
(b) we are entitled to restrict your Customer Account in any manner that we may reasonably deem appropriate, including by suspending your Customer Account.
7.5. We will carry out additional verification procedures for any cumulative or single redemption of Prizes exceeding USD$2,500 or equivalent and reserve the right to carry out such additional verification procedures in the case of a request to redeem any lower amount. Additional verification procedures may, for example, include requests for and our examination of copies of your identification documentation (including photo identification) such as a passport and proof of your address such as a utility bill.
7.6. Where any identification, credit or other verification check we require cannot be competed to our satisfaction because you have not provided any document we request from you in the form that we require within 30 days’ of the date the document was first requested, then we are under no obligation to continue with the verification check and may in our sole discretion deactivate your Customer Account.
7.7. Players who request the redemption of Prizes held in a terminated or suspended account should contact Customer Support by emailing [email protected].
7.8. VGW Group reserves the right to run external verification checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
Limits and Fees
7.9. We reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption request amount of USD$50.
7.10. In New York and Florida, the maximum amount for which a Prize won on any one spin or play can be redeemed is limited to USD$5,000 and amounts in excess of USD$5,000 will not be redeemed.
7.11. We reserve the right, in our sole discretion, to limit each Participant’s redemption of Prizes to USD$10,000 per day.
Your Responsibility for Prize Redemptions and Accuracy of Details
7.12. It is your sole responsibility to ensure that your financial institution will accept payment of Prizes from us into your bank account. VGW Group has no obligation to check whether your financial institution will accept transfer of Prizes from us to your nominated bank account.
7.13. Subject to clause 7.14, we will not pay Prizes into an account or online wallet which does not match the name you provided when registering your Customer Account.
7.14. We will pay Prizes into a joint account or joint wallet only if one of the names on the joint account or joint wallet matches the name you provided when registering your Customer Account and all verification checks we require in relation to you and the other account holder are completed to our satisfaction. For the avoidance of doubt, if either joint account holder does not satisfy our verification requirements, as determined solely at our discretion, we will not pay Prizes into the nominated joint account.
7.15. Where you are required to provide the details of your financial institution, bank account or online wallet, you agree that you are solely responsible for the accuracy of those details. You further agree that, where the details you have provided are not accurate, and we have processed the payment of your Prize using the details you have provided, the redemption of that Prize is complete and we cannot and are not required to reverse or reissue the payment of that Prize.
7.16. You acknowledge and agree that, if your financial institution will not accept transfer of Prizes from VGW Group or where your bank account or online wallet does not meet the requirements in these Terms and Conditions:
(a) you will be required to nominate an alternative bank account for the payment of Prizes;
(b) there will be delays in the processing of your Prizes; and
(c) if you are unable to nominate an alternative bank account which meets the requirements set out in these Terms and Conditions within 60 days of a request from us to do so, VGW Group is not obliged to transfer the Prizes to you and may in its discretion deem the Prizes to be void.
7.17. Direct bank transfer payments are executed in USD. It is a Player’s responsibility to ensure that their nominated bank account can accept transactions in USD.
Timing and Frequency for Payment
7.18. We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable.
7.19. We will only process one Prize redemption request per Customer Account in any 24 hour period.
7.20. You acknowledge and agree that it may take up to 10 business days to process the payment of redeemed Prizes into your nominated bank account.
7.21. Payment of Prizes may experience delays due to our identity verification process and certain payment methods will require additional verification at time of redemption.
7.22. Prizes of over USD$10,000 may require a longer processing time than usual due to bank clearance and security and fraud checks and may also be paid in more than one lump sum. This may add up to 7 days to the normal processing time but is dependent on the circumstances of each individual case.
7.23. Without limiting clause 7.8, Players can request any amount of Prizes to be redeemed, however we reserve the right to pay Prizes in smaller increments over a number of days until all of the Prize has been paid.
Payment Administration Agent
7.24. You acknowledge and agree that we may in our sole discretion, from time to time, appoint one or more Payment Administration Agents to accept or make payments (including merchant facilities) from or to Players on our behalf.
7.25. A Payment Administration Agent will have the same rights, powers and privileges that we have under these Terms and Conditions and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event shall we be liable to any Player for any loss, damage or liability resulting from the Payment Administration Agent's negligence and/or acts beyond the authority given by VGW Group.
Expiry and Forfeiture
7.26. $weeps Cash™ is only valid for 90 days from the date you last logged on to your Customer Account and will thereafter automatically expire.
7.27. $weeps Cash™ may be forfeited if a Customer Account is deactivated for any reason, or at our discretion.
Updating Payment Details
7.28. Updating or adding additional payment details for the sole purpose of redeeming Prizes may only be done by contacting [email protected].
7.29. If you refuse to accept payment of Prizes made to your nominated bank account by VGW Group, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any 3 month period, VGW Group reserves the right to suspend your Customer Account to undertake investigations to ensure that the Platforms are not being used as a vehicle for fraudulent activity.
7.30. If we mistakenly credit your Customer Account from time to time with Prizes that do not belong to you, whether due to a technical error, human error or otherwise, the amount will remain VGW Group property and will be deducted from your Customer Account. If you have been credited funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify Customer Support by using the “Contact” link on the Platform without delay.
7.31. It is the responsibility of the card or account holder to retain copies of transaction records and these Terms and Conditions as updated from time to time.
8. RESPONSIBLE GAMING SOCIAL GAMING
8.1. VGW Group actively supports responsible gaming and encourages its Players to make use of a variety of responsible gaming features so as to better manage their Customer Account.
8.2. We refer to you our Responsible Social Gaming Policy for full details.
8.3. VGW Group is committed to providing excellent customer service. As part of that pledge, VGW Group is committed to supporting responsible gaming. Although VGW Group will use all reasonable endeavours to enforce its responsible gaming policies, VGW Group does not accept any responsibility or liability if you nevertheless continue gaming and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place and/or VGW Group is unable to enforce its measures/policies for reasons outside of VGW Group’s reasonable control.
Take a Break (Time-Out) and Self-Exclusion
8.4. You may, at any time, request a time-out or self-exclusion from our Games. You may also set a limit on your purchases of Gold Coins or the amount of $weeps Cash™ you play. To view the various options available, refer to our Responsible Social Gaming Policy.
Player Protection Policy
8.5. We want to ensure that you enjoy your experience playing our Games in a safe and responsible manner. On the Responsible Social Gaming page of the Website we have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.
9. FRAUDULENT CONDUCT
9.1. You will not, directly or indirectly:
(a) hack into any part of the Games or Platforms through password mining, phishing, or any other means;
(b) attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platforms;
(c) knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;
(d) circumvent the structure, presentation or navigational function of any Game so as to obtain information that VGW Group has chosen not to make publicly available on the Platforms;
(e) engage in any form of cheating or collusion;
(f) use the Services and the systems of VGW Group to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or
(g) participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organisations, agreements, or groups designed to share:
(i) special offers or packages emailed to a specific set of players and redeemable by URL; or
(ii) identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading VGW Group as to a Player’s identity.
9.2. You must not use the Platforms for any unlawful or fraudulent activity or prohibited transaction (including the Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.
9.3. If VGW Group suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to the Services will be deactivated immediately and your Customer Account may be suspended. If your Customer Account is deactivated or suspended under such circumstances, VGW Group is under no obligation to reverse any Gold Coin purchases you have made or to redeem any $weeps Cash™ or Prizes that may be in your Customer Account. In addition, VGW Group may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any VGW Group investigation into such activity.
9.4. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Player, please notify us immediately via the means of communication listed in the Customer Complaints procedure (described in clause 16).
10. INTELLECTUAL PROPERTY
10.1. The computer software, the computer graphics, the Platforms and the user interface that we make available to you is owned by, or licensed to, VGW RMG Malta or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions and the Sweeps Rules) and in accordance with all applicable laws, rules and regulations.
10.2. You acknowledge that VGW Group is the proprietor or authorized licensee of all intellectual property in relation to any Content.
10.3. Your use of the Games and Platforms does not provide you with any intellectual property rights in the Content, Games or Platforms.
10.4. You grant us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free licence to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by VGW Group.
10.5. You must not reproduce or modify the Content in any way, including by removing any copyright or trade mark notice.
10.6. All trade marks and logos displayed in the Games and Platforms are the property of their respective owners and are protected by applicable trade mark and copyright laws.
11. THIRD PARTY WEBSITES AND LINKS
Third Party Websites
11.1. You acknowledge and agree that VGW Group:
(a) is not responsible for Third Party Websites; and
(b) makes no guarantee as to the content, functionality, or accuracy of any Third Party Website.
11.2. You further acknowledge that some Third Party Websites may be fraudulent in nature, offering Gold Coins or $weeps Cash™ which the operators of those websites are not authorized to provide, in an effort to induce you to reveal personal information (including passwords, account information and credit card details). You agree that VGW Group is not responsible for any actions you take at the request or direction of these, or any other Third Party Websites.
11.3. Third Party Websites are subject to the terms and conditions outlined by that third party.
11.4. Any links to Third Party Websites do not:
(a) indicate a relationship between VGW Group and the third party; or
(b) indicate any endorsement or sponsorship by VGW Group of the Third Party Website, or the goods or services it provides, unless specifically indicated by VGW Group.
11.5. Where a website controlled and operated by VGW Group contains links to various social networking sites, such as Facebook® and Twitter®, you acknowledge and agree that:
(a) any comments or content that you post on such social networking sites are subject to the terms and conditions of that particular social networking site;
(b) you will not post any comments that are false, misleading or deceptive or defamatory to us, our employees, agents, officers or other players; and
(c) we are not responsible or liable for any comments or content that you or others post on social networking sites.
12. DISRUPTIONS AND CHANGE
12.1. The Service is provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Services.
12.2. VGW Group is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the Game play, nor attempts by you to Participate by methods, means or ways not intended by us.
12.3. VGW Group accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its content or any errors or omissions in content.
12.4. In the event of a Platform system malfunction all Game play on that Platform is void.
12.5. In the event a Game is started but fails to conclude because of a failure of the system, VGW Group will reinstate the amount of Gold Coins or $weeps Cash™ played (whichever applicable) in the Game to you by crediting it to your Customer Account. VGW Group reserves the right to alter Player balances and account details to correct such mistakes.
12.6. VGW Group reserves the right to remove any part of the Games from the Platforms at any time. Any part of the Games that indicate incorrect behaviour affecting Prize redemption, game data, Gold Coin balances, $weeps Cash™ balances or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Platforms. Player balances and account details may be altered in such cases in order to correct any mistake.
12.7. VGW Group reserves the right to suspend, modify, remove or add content to the Website or Games at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Games and you will have no claims against VGW Group in such regard.
12.8. We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
13.1. Although we take all reasonable measures to ensure that the Website and Games are free from computer viruses we cannot and do not guarantee that the Website and Games are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
14.1. VGW Group is committed to protecting and respecting your privacy. VGW Group complies with all applicable data protection and privacy laws.
14.3. You hereby consent to receive marketing communications from VGW Group in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting [email protected].
15. USE OF LIVE CHAT SERVICES
15.1. We may provide you with a Live Chat service to talk to our Customer Support representatives, or to talk to other Players. This may include use of our Facebook® wall. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes.
15.2. Be careful what you post on any Live Chat service. We review and moderate chats and keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.
15.3. Spamming on Live Chat is prohibited. You are prohibited from intimidating, harassing or abusing other Players or VGW Group employees and representatives.
15.4. You will not use any Live Chat service to engage in any form of harassment or offensive behaviour, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language.
15.5. You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.
15.6. You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.
15.7. You will not use any Live Chat service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services of other forums.
15.8. You will not use the Live Chat service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platforms or to other Player’s systems in any way.
15.9. We reserve the right to monitor anything and everything submitted by you to any Live Chat service to ensure that it conforms to content guidelines that are monitored by us and subject to change from time to time.
15.10. If you breach any of the provisions relating to a Live Chat service, we may ban you from using that Live Chat service or all Live Chat services and/or suspend or deactivate your Customer Account. If we deactivate your Customer Account, we reserve the right to cancel or refuse to redeem any Prizes.
15.11. We reserve the right to remove any Live Chat service from the Platform if abused.
15.12. We will not be liable if damage arises out of the Live Chat service.
15.13. You agree to indemnify us against any damage arising out of your illegal, unlawful or inappropriate conduct or arising out of violation of the provisions in this clause 15 or any other rules on the Platforms applying to the Live Chat service.
15.14. You will not collude in any way through the Live Chat service. Players are encouraged to report any suspicious behaviour to Customer Support by emailing [email protected].
15.15. We reserve the right to report any suspicious behaviour or chats on the Live Chat service to the MGA.
16. COMPLAINTS AND CUSTOMER SUPPORT
16.1. If you would like to contact our Support department or have a complaint regarding our Services, you may contact us by selecting the “Contact Us” link on the Platform and filling in the form “Request Support” or by emailing [email protected]. Our Customer Support department, together with other relevant departments, will work together accordingly, escalating to managers where necessary in order to solve the complaint or query.
16.2. Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
16.3. TO PROTECT YOUR PRIVACY, ALL EMAIL COMMUNICATIONS BETWEEN YOU AND VGW GROUP SHOULD BE CARRIED OUT USING THE EMAIL ADDRESS THAT YOU HAVE REGISTERED AGAINST YOUR CUSTOMER ACCOUNT HELD WITH VGW GROUP. FAILURE TO DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
16.4. The following information must be included in any written communication with VGW Group (including a complaint):
(a) your username;
(b) your first and last name, as registered on your Customer Account;
(c) a detailed explanation of the complaint/claim; and
(d) any specific dates and times associated with the complaint/claim (if applicable).
16.5. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavour to reply to your communication within 48 hours. Further, best efforts will be made to resolve any complaint/claim promptly and, at a maximum, within 10 days. If for some reason you are not satisfied with the resolution of your complaint/claim, you may pursue alternative dispute resolution in your jurisdiction or further, refer the matter to the MGA (see clause 17).
17. ALTERNATIVE DISPUTE RESOLUTION
17.1. If, at the conclusion of the process described in clause 16, you are not satisfied with the resolution of your complaint by the relevant member of the VGW Group in the first instance, you may pursue alternative dispute resolution in your jurisdiction in accordance with the Sweeps Rules. If your complaint/claim remains unresolved, you may report your complaint/claim to the MGA at [email protected] or through the online gaming support service (https://www.mga.org.mt/support/online-gaming-support/).
18. DEACTIVATION / SUSPENSION OF ACCOUNT
18.1. VGW Group hereby reserves the right to deactivate or suspend your Customer Account for any reason whatsoever at any time without notifying you.
18.2. Without limiting clause 18, we hereby reserve the right, at our sole discretion, to deactivate or suspend your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
(a) you breached, or assisted another party to breach, any provision of these Terms and Conditions or the Sweeps Rules, or we have a reasonable ground to suspect such breach;
(b) you have more than one Customer Account on any Platform;
(c) the name registered on your Customer Account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make purchases on the said Customer Account;
(d) your communication with us consists of harassment or offensive behaviour, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;
(e) your Customer Account is deemed to be an Inactive Account;
(f) you become bankrupt;
(g) you provide incorrect or misleading information while registering a Customer Account;
(h) your identity cannot be verified;
(i) you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the website through a third party or on behalf of a third party;
(j) you are not over 18 years of age (or over 21 years of age in Estonia) or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;
(k) you are located in a jurisdiction where Participation is illegal;
(l) you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;
(m) you have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;
(n) without limiting clause 7.11, where VGW Group has received a “charge back”, claim or dispute and/or a "return" notification via a payment mechanism used on your financial/bank account or online wallet;
(o) you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
(p) it is determined by VGW Group that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to gain an unfair advantage.
18.3. If VGW Group deactivates or suspends your Customer Account for any of the reasons referred to in clause 18.2 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by VGW Group (together “Claims”) arising therefrom and you will indemnify and hold VGW Group harmless on demand for such Claims.
18.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 18.2 above then we reserve the right to withhold all or part of the balance and/or recover from your Customer Account any Prizes, Gold Coins or $weeps Cash™ that are attributable to any of the activities contemplated in clause 18.2. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
18.5. If your Customer Account is suspended and this leads to the retention of Prizes, $weeps Cash™ or Gold Coins, a documented copy of the decision may be sent to the MGA, as appropriate. It will not be possible for you to unlock your Customer Account during any suspension period.
18.6. If your Customer Account is confirmed to have been deactivated due to fraudulent or illegal activity by you, the redeemed value of any Prizes credited to your Customer Account may be forfeited and donated to the MGA Responsible Gaming Foundation.
18.7. The rights set out in this clause 18 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.
19. INDEMNITY AND LIMITATION OF LIABILITY
19.1. YOU HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS US, OUR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS AND AFFILIATES, OUR ULTIMATE PARENT AND PARENT COMPANIES AND ANY OF OUR SUBSIDIARIES AGAINST ANY AND ALL COSTS, EXPENSES, LIABILITIES AND DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR OTHER) ARISING FROM ANY PARTICIPATION BY YOU, INCLUDING WITHOUT LIMITATION:
(a) VISITING, USE OR RE-USE OF THE PLATFORMS;
(b) USE OR RE-USE OF THE PLATFORMS BY MEANS OF TELECOMMUNICATION SERVICES;
(c) RE-USE OF ANY MATERIALS AT, OR OBTAINED FROM, THE PLATFORMS OR ANY OTHER SOURCE WHATSOEVER;
(d) ENTRY TO, OR USE OR RE-USE OF THE WEBSITE SERVERS;
(e) FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT;
(f) PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED; AND
(g) ACCEPTANCE AND USE OF ANY PRIZE.
Limitation of Liability
19.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE TOTAL LIABILITY OF OUR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS AND AFFILIATES, OUR ULTIMATE PARENT AND PARENT COMPANIES AND ANY OF OUR SUBSIDIARIES TO YOU IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE, FOR ANY LOSS OR DAMAGE HOWSOEVER ARISING FROM ANY CAUSE, WHETHER DIRECT OR INDIRECT, OR FOR ANY AMOUNTS (EVEN WHERE WE HAVE BEEN NOTIFIED BY YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE)EXCEED THE VALUE OF THE GOLD COIN PURCHASES YOU HAVE MADE VIA YOUR CUSTOMER ACCOUNT IN RESPECT OF THE RELEVANT GAME OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY. VGW GROUP ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGE HOWSOEVER ARISING BEYOND THIS AMOUNT WHICH IS DEEMED OR ALLEGED TO HAVE ARISEN OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION. THIS INCLUDES, WITHOUT LIMITATION, DELAYS OR INTERRUPTIONS IN OPERATION OR TRANSMISSION, LOSS OR CORRUPTION OF DATA, COMMUNICATION OR LINES FAILURE, ANY PERSON’S MISUSE OF THE GAMES OR THE WEBSITE OR THEIR CONTENT OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE GAMES OR THE WEBSITE.
19.3. NOTHING IN THESE TERMS AND CONDITIONS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY OF VGW GROUP FOR FRAUD, DEATH OR PERSONAL INJURY THAT IS CAUSED BY VGW GROUP’S NEGLIGENCE.
Survival of Obligations
19.4. THIS CLAUSE 19 SURVIVES THE TERMINATION OF THESE TERMS AND CONDITIONS FOR ANY REASON.
20. VGW GROUP NOT A FINANCIAL INSTITUTION
20.1. You will not receive any interest on outstanding Prizes and you will not treat VGW Group as a financial institution.
No legal or tax advice
20.2. VGW Group does not provide advice regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
20.3. You are strictly prohibited from utilising the Services and the systems of VGW Group to facilitate arbitrage through currency exchange transactions. Where VGW Group deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
21.1. These Terms and Conditions constitute the entire agreement between you and us with respect to your Participation and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your Participation.
21.2. VGW Group hereby reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. Any amendments will be published on the Platforms and such changes will be binding and effective immediately.
21.3. Whenever we amend these Terms and Conditions in a way that would limit your current rights or which may be to your detriment, we will notify you upon your next visit to the Platform(s) and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended Terms and Conditions, you must stop using the Platforms.
21.4. You are solely responsible for any taxes which apply to any Prizes that you collect from your Participation.
21.5. VGW Group will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control.
21.6. Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
21.7. If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable will be amended in a manner consistent with the applicable law to reflect, as closely as possible, VGW Group’s original intent.
Explanation of Terms and Conditions
21.8. We consider these Terms and Conditions to be open and fair. If you need any explanation regarding these Terms and Conditions or any other part of our Service, contact [email protected].
21.9. The Terms and Conditions prevail over any communication via email or chat.
21.10. All correspondence between you and us may be recorded.
21.11. These Terms and Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
21.12. In the event of a change of control, merger, acquisition, or sale of assets of the VGW Group, your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or via our Platforms explaining your options with regard to the transfer of your Customer Account.
21.13. These Terms and Conditions may be published in several languages for information purposes and ease of access by players but will all reflect the same principles. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version will prevail.
Applicable Law and Jurisdiction
21.14. These Terms and Conditions will be governed, and interpreted in accordance with, the Laws of Malta.
21.15. You acknowledge that, unless stated otherwise, the Games are operated from Malta and your Participation in these Games takes place within the aforementioned territory. Any contractual relationship between you and us will be deemed to have been entered into and performed by the parties in Malta.
21.16. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, will be submitted to the exclusive jurisdiction of Malta.